NIVIA Sports Pvt. Ltd. – Return, Exchange & Cancellation Policy

Exchange Policy

We offer exchange for size within 7 days of delivery under the following conditions:

  • The product must be unused, unwashed, unworn, and undamaged.

  • All original tags, packaging, and proof of purchase (invoice) must be intact.

  • Exchange is only applicable for size—not for style or color variations.

Note:

  • Products on SALE or Clearance Sale are not eligible for exchange or return unless received damaged or defective.

  • We reserve the right to reject exchange requests if these conditions are not met.

Clearance Sale Policy – No Returns or Exchanges

Items bought from our Clearance Sale section are final sale and cannot be exchanged or returned, as clearly marked on the product page.

Exceptions:

  • If the product is damaged, defective, or incorrect, you may raise a request within 7 days of delivery, with supporting photos or an unboxing video.

 

 

How to Raise a Return/Exchange Request

To initiate a return or exchange, please follow these steps:

  1. Email us at: contact@nivia.in

  2. Use Subject Line: Order ID + Return/Exchange Request

  3. In the email, mention the issue in detail and attach clear photos/videos of the product (mandatory for damaged/defective cases).

  4. You will receive a confirmation email within 48 hours.

  5. Pack the item securely with original packaging.

  6. Our delivery partner will schedule a pickup within 10 business days.

Important:
 If there’s a mismatch between the item described in the exchange request and the one handed over, pickup may be denied.

 

 

Exchange Timeline & Conditions

  • After pickup, the item will undergo a quality check at our warehouse.

  • If approved, the exchange will be processed and dispatched.

  • Only one exchange request is allowed per order.

  • If a replacement is unavailable, we will issue a credit note or refund, as applicable.

 

 

Refund Policy

  • Refunds are applicable only if the original product is not replaceable or is returned due to a defect.

  • Refunds will be credited to the original payment method within 15 working days after product approval.

  • For Cash on Delivery orders, refunds will be issued via bank transfer.

 

 

Return Address

NIVIA Freewill Sports Pvt. Ltd.
392 Leather Complex Kapurthala Road,Jalandhar, Punjab 144021

 

 

Order Cancellation Policy

  • Orders can be cancelled within 24 hours of placement, provided they have not been shipped.

  • Cancellations after dispatch are not allowed.

  • To cancel, email contact@nivia.in with the subject: Order Cancellation – Order ID

 

 

Modifying Order Details (Size, Address, Phone Number)

If you need to make changes to the order, such as size, delivery address, or contact details, please email us immediately at contact@nivia.in with the subject line: Order ID + Revised Details.
We can update the order only if it has not yet been shipped.

 

 

Legal Compliance & Consumer Rights

We comply with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. In case of any grievances, consumers can reach out to our customer support (contact@nivia.in)